Support

Help for HR teams and candidates. For account-specific issues, email or call using the details shared in your order documentation.

Customer support

Mon–Fri, 9:00–18:00 IST
sales@mufasoft.com
+91 93805 06484

Candidates

For background check status and copies of reports, visit the candidate hub. If you were invited by an employer, use the same email address you received the invite on.

Candidate help →

FAQ

How long does a typical package take?: Turnaround depends on scope, geography, and court or verifier responsiveness. Your order or statement of work will set expected ranges by check type where applicable.
How do candidates submit documents?: Candidates receive a secure link with step-by-step instructions. Supported formats, handling, and retention follow your agreement with us and applicable law.
Can we white-label the candidate experience?: Enterprise programmes can align branding and messaging—discuss during sales discovery.